Refund policy

Return & Refund Policy

At Elevate Originals, we stand behind the quality and comfort of our products. Your satisfaction is our top priority.

We offer a 90-Day Risk-Free Guarantee — giving you complete peace of mind when shopping with us.

90-Day Money-Back Guarantee

You have 90 days from the date of delivery to try your Elevate Originals sneakers.
If for any reason you’re not completely satisfied, you’re eligible for a full refund — no questions asked.

Eligibility for Refunds

To qualify for a refund:

The request must be made within 90 days from the date you received your order.
Refunds apply to the product purchase price only (shipping insurance, if purchased, is non-refundable).
You do not need to return the shoes unless otherwise advised by our team.

1-to-1 Size Exchange Policy

If your shoes don’t fit perfectly, we provide a one-time free size exchange within 90 days of delivery.

Exchanges are subject to stock availability.

Refund Process

Once your refund request is approved, the amount will be processed back to your original payment method within 3–7 business days.
We’ll notify you via email once your refund has been completed.

Damaged or Defective Items

If you received a defective, damaged, or incorrect item, please contact us immediately by opening a ticket with photos of the issue, and we’ll resolve it promptly.